Last Updated: August 26, 2026
At Goldfinch Sports, we want you to have complete confidence when purchasing cricket equipment from us. If you receive a damaged, defective, incorrect or eligible product, please contact our customer support team within the applicable return period.
Products may be eligible for return or replacement if:
The product is defective or damaged
The wrong product has been delivered
The product received is materially different from the product ordered
The product meets the conditions of our applicable return policy
Products must generally be:
Unused
Unwashed and unaltered
In their original condition
Returned with original packaging
Returned with all applicable tags, labels and accessories
Products showing signs of use, damage caused after delivery or alteration may not qualify for return or replacement.
Eligible return or replacement requests must be submitted within [X days] of delivery.
The applicable return period may vary depending on the product category. Customers should check the individual product page or contact our support team if they are unsure whether an item is eligible.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
For faster assistance, please provide:
Order number
Customer name
Registered email address
Mobile number
Description of the issue
Clear photographs of the product
Photographs of the packaging, where applicable
We may request additional information or images to assess the issue.
If the product is confirmed to have been damaged, defective or incorrectly supplied by us, Goldfinch Sports may arrange a replacement, return or refund in accordance with the applicable circumstances.
To qualify for a return, the product should be in its original condition.
For cricket equipment, this may include:
Cricket bats
Batting gloves
Wicket-keeping gloves
Pads
Helmets
Cricket balls
Kit bags
Protective equipment
Other sports accessories
Products that have been used, modified, repaired, personalised or damaged through misuse may not be eligible.
Customized, personalised, specially prepared or made-to-order products may not be eligible for return or replacement because they are prepared specifically according to the customer’s requirements.
If a customised product is received with a manufacturing defect or does not match the confirmed specifications, please contact us so that the matter can be reviewed.
Natural willow cricket bats may develop minor surface marks, indentations or cracks during normal use. Such characteristics can occur because willow is a natural material.
Minor cosmetic characteristics that do not affect the structural integrity or performance of the bat may not automatically qualify the product for return.
Any suspected manufacturing defect should be reported to us promptly with photographs and relevant order details.
Customers are responsible for selecting the appropriate size, weight, model, colour and other product specifications before placing an order.
Where a product has been correctly supplied according to the order, returns due solely to incorrect customer selection may be subject to applicable return conditions and shipping charges.
Unless required by applicable law, certain products may not be eligible for return, including:
Customized or personalised products
Used sports equipment
Products damaged through misuse or neglect
Products without original packaging where packaging is required
Products altered or modified after delivery
Products specifically identified as non-returnable on the product page
To request a return or replacement:
Contact Goldfinch Sports customer support.
Provide your order number and registered contact details.
Explain the reason for the return.
Provide photographs or other information requested by our team.
Wait for return approval before sending the product back.
Follow the return instructions provided by our customer service team.
Please do not ship a product back without receiving return instructions where prior approval is required.
Return shipping arrangements and costs may depend on the reason for the return.
If an item is confirmed to have been delivered damaged, defective or incorrectly supplied by Goldfinch Sports, we may arrange or reimburse eligible return shipping in accordance with our policy.
For customer-initiated returns, shipping or handling charges may apply.
Once a returned product is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be processed through the original payment method, subject to payment gateway and banking timelines.
Shipping charges, transaction charges or other applicable costs may be deducted where permitted under our policy.
Where a replacement is approved, Goldfinch Sports will arrange the replacement product subject to availability.
If the same product is unavailable, we may offer an alternative solution, refund or other appropriate resolution.
Orders may be cancelled only before they reach a stage where cancellation is no longer possible.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.
Goldfinch Sports reserves the right to refuse returns or replacements where there is reasonable evidence of misuse, fraudulent activity, repeated abusive returns or violation of this policy.
For return or replacement assistance, please contact Goldfinch Sports through the contact details available on our website.
Please keep your order number available so that our team can assist you quickly.
Goldfinch Sports
Meerut, Uttar Pradesh, India
Website: goldfinchsports.com
